Twilio Toll-Free Verification

SMS Consent Collection Process

How the GLP-1 Wellness Program collects explicit verbal consent before sending text messages about health and wellness products and services.

Overview

The GLP-1 Wellness Program operates an inbound telephone service that connects U.S. consumers with licensed physicians and providers offering health and wellness products and services, including but not limited to GLP-1 weight management treatments, hormone therapy (TRT, HRT), hair restoration, skincare, and wellness supplements. Consumers call our toll-free number voluntarily, after viewing an advertisement.

During the call, an AI health assistant conducts a brief qualification conversation and explicitly asks the caller whether they consent to receiving SMS messages containing links to schedule consultations or learn about related health and wellness products and services. Only callers who provide clear verbal consent receive text messages. No messages are sent without this consent.

All calls are recorded and stored for compliance and audit purposes.

Consent Collection Flow

1

Consumer Initiates Call

The consumer dials our toll-free number after seeing an advertisement for the GLP-1 Wellness Program. The call is entirely inbound and voluntary.

2

AI Disclosure

Within the first 10 seconds, the assistant identifies itself as an AI and explains why (privacy, no pressure, 24/7 availability). Full transparency from the start.

3

Qualification Questions

The assistant asks two to three brief screening questions to determine eligibility (age verification, health concern, current medication status). No personal health information is collected or stored.

4

Explicit SMS Consent Request

The assistant asks a clear, direct question requesting permission to send a single text message with a consultation booking link. The caller must provide an unambiguous verbal "yes" for consent to be recorded.

Example from call script:

"Since I don't collect personal information over the phone, the easiest next step is a quick text with a link to schedule your consultation. We may also occasionally share information about related health and wellness services that could help you. Can I send that to the number you're calling from?"

5

Single SMS Delivered (Consent Given Only)

If and only if the caller says "yes," a text message is sent to the phone number they called from. The initial message contains a link to schedule a free physician consultation. The caller may also receive occasional messages about related health and wellness products and services covered by their consent. Every message includes an opt-out instruction.

Your free GLP-1 consultation is ready! A licensed physician will find the right treatment for your situation. Book now (takes 2 min): go.movu.fit/abc123 Reply STOP to opt out. Msg & data rates may apply.
Delivered
6

No Further Messages

Message frequency varies. The initial message is sent immediately after the call. Additional messages about related health and wellness products and services may be sent periodically based on the caller's expressed interests. If the caller replies STOP at any time, their number is immediately added to our suppression list via Twilio's built-in opt-out handling and no further messages will be sent.

If the Caller Declines

If the caller says "no" or expresses hesitation, no SMS is sent. The assistant thanks them and lets them know they can call back anytime. The call is logged as a non-consented interaction and the phone number is not used for any messaging.

Example response to declined consent:

"No problem at all. If you change your mind, you can always call us back at this number. Thank you for calling!"

Consent Verification & Record-Keeping

  • Call recordings: Every call is recorded and stored. The verbal consent exchange is captured in the recording and can be retrieved for audit or dispute resolution.
  • AI analysis: At the end of each call, our system automatically extracts a structured consent field (sms_consent: true/false) from the conversation. Only calls marked true trigger an SMS.
  • Database log: Each SMS is logged with the associated call ID, timestamp, caller phone number (hashed), delivery status, and consent flag. Records are retained for a minimum of 5 years.
  • Opt-out handling: STOP replies are processed immediately and automatically by Twilio. HELP replies return a support message with our contact information.

Compliance Standards

  • TCPA: Consent is obtained verbally during an inbound, consumer-initiated call. Consent covers the initial consultation message and related health and wellness communications. STOP honored immediately.
  • FCC AI Disclosure: All callers are informed they are speaking with an AI within the first 10 seconds of the call.
  • State Laws: Compliant with Colorado SB24-205 (AI disclosure), Utah AI Policy Act, and California SB 243/SB 942 disclosure requirements.
  • CAN-SPAM / CTIA: Messages include sender identification, clear purpose, and opt-out instructions in every SMS.

Contact

For questions about our SMS practices, consent process, or to request removal from our messaging, contact us:

  • Phone: +1 (855) 684-0247
  • Email: compliance@movu.fit